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Returns Policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Thymol is ORM-D and cannot ship via USPS. In order to comply with DOT regulations, package sizes are limited to 11 pounds maximum for UPS. If you order more than 11 pounds, we will divide your order into multiple packages. If you require your order to be fulfilled in larger package sizes than UPS's 11 lb limit, contact us to place your order.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.